Tšebeletso ea Hotel e ikhethang ea Ritz-Carlton, & How It's That Way

01 ea 02

Ho thoe'ng ka Hotel Hotel Ritz-Carlton e Etsang Hore Baeti ba Thabe?

Ke hobane'ng ha Ritz-Carlton e le Tataiso ea Tsamaea ea Tloaeleho

"Ke lula Ritz-Carton" e na le lesale le hloekileng. Mofuta ona oa hotele oa linaha oa Amerika, o khethiloe ke lihlopha tsa baeti ba tummeng lefatšeng ka bophara.
Bala ka Ritz-Carlton 'me u fumane hore e etsa hore e be khetho e phahameng ea likoloi .

Ritz-Carlton ke mohotele oa pele oa hotele hotele hohle. Empa likarolo tse peli tsa lihotele tsa eona li li khetholla lihlopha tse ling tse ntle tsa hotele:

Ritz Carlton e ntlafetse Club Floor status, e fa moeti monyetla oa ho fumana Club Lounges e fanang ka lijo tse ngata tsa lijo le lino tsa bosiu

Tšebeletso e ikhethileng ea baeti ea Ritz-Carlton, e lumeletsoe ke baeti ba bangata ba maemo a phahameng hore ba behe mekhoa ea indasteri. Fumana hore na ke eng e hlalosang tšebeletso ea hotele ea linaleli tse hlano .

Tšebeletso e tummeng ea Ritz-Carlton e bile setsi sa pele sa khampani ho tloha ha brand e tsosolosoa ka 1983. Tšebeletso e kholo ha e hlahe feela. Ho nka nako, tlhokomelo le takatso. Mosebetsi o moholo oa hotele hase feela ho beha "hlooho libetheng." Morero oa oona ke ho hlōla botšepehi ba baeti ka ho ba tšoara ka mofuthu le ka tlhompho.

Ritz-Carlton o bolela mosebetsi oa eona oa tšebeletso ka ho hlaka litokomaneng tse 'maloa. Mosebetsi ona oa litšebeletso tse ngata o sebelisoa e le lisebelisoa tsa ho ithuta bakeng sa basebeletsi - hape o hlahisoa phatlalatsa ho websaeteng ea Ritz-Carlton. Morero oa tšebeletso ea Ritz-Carlton o kenyeletsa:
• Boikemisetso ba nako e telele ea maraka a hotele le ka thepa e 'ngoe le e' ngoe
• Tlhahiso e khantšitsoeng (hobane basebeletsi ba hotele ba nka mekhoa ea bona ho Motsamaisi e Moholo)
• Ho hira basebetsi ba nepahetseng: ho ba le botsoalle, ho ts'oarela, ho inehela, ho utloisisa, ho bapala lihlopha le ho rarolla bothata
• Koetliso e kholo ea basebeletsi
• Ho tsosolosa basebeletsi ba ts'oanang, litlhaloso le mathata
• Lenane la melemo ea bareki-botšepehi

Manifesto ea Ritz-Carlton's Guest-Service Manifesto

Tlhokomeliso ho babali: litokomane tse ka tlase, ka litemana, li bōpiloe 'me li bolokiloe ke The Ritz-Carlton. Boitsebiso bona bo reretsoe boithabiso le tlhahisoleseding ea babali ba site. ka ho fetola boitsebiso bona, ha bo rere ho phatlalatsa The Ritz-Carlton.

Ho tswa ho Ritz-Carlton: The Credo

Hotel Ritz-Carlton ke sebaka seo tlhokomelo ea sebele le matšeliso ho baeti ba rona e leng mosebetsi oa rona o phahameng ka ho fetisisa.

Re itlama ho fana ka ts'ebeletso e ntle ka ho fetisisa ea botho le baeti baeti ba rona ba tla lula ba thabela mofuthu o mofuthu, o phutholohileng, empa o hloekisitsoe.

Phihlelo ea Ritz-Carlton e eketsa boikutlo, e hlahisa boiketlo, mme e phethahatsa litakatso le litlhoko tse sa hlalosoang tsa baeti ba rona.

Ritz-Carlton: Motto

Ho The Ritz-Carlton, "Re Ma-Ladies le Ma-Gentlemen ho sebeletsa Ladies le Gentlemen." Sephetho sena se beha mohlala oa ts'ebeletso e lebeletsoeng ea basebeletsi bohle.

Ho tswa ho Ritz-Carlton: The Employee Promise

Ho The Ritz-Carlton, Ladies le Gentlemen rona ke mohloli oa bohlokoa ka ho fetisisa tšebeletsong ea rona ho baeti ba rona.

Ka ho sebelisa melao-motheo ea ho tšepahala, botšepehi, tlhompho, botšepehi le boikitlaetso, re hōlisa le ho ntlafatsa talenta molemong oa motho ka mong le k'hamphani.

Ritz-Carlton e ts'ehetsa tikoloho ea mosebetsi moo mefuta e fapaneng e leng ea bohlokoa, boleng ba bophelo bo ntlafatsoa, ​​litakatso tsa motho li phethahala, 'me Ritz-Carlton Mystique e matlafatsoa.

Ho tswa ho Ritz-Carlton: Mehato e Mehlano ea Tšebeletso

1. Ho lumelisa ka mofuthu le ka tieo. Sebelisa lebitso la moeti.
2. Tlhokomelo le phethahatso ea litlhoko tsa moeti ka mong.
3. khahlehang. Fana ka mofuthu 'me u sebelise lebitso la moeti.

Ho tswa ho Ritz-Carlton: Litšobotsi tsa Tšebeletso: Ke Motlotlo ho ba Ritz-Carlton

1. Ke haha ​​likamano tse matla 'me ke bōpa baeti ba Ritz-Carlton bophelo.
2. Ke lula ke arabela litakatso le litlhoko tse hlalositsoeng le tse sa hlalosoang tsa baeti ba rona.
3. Ke matlafalitsoe ho hlahisa liphihlelo tse ikhethang, tse sa lebaleheng le tsa botho ho baeti ba rona.
5. Ke utloisisa boikarabelo ba ka ho finyella lintlha tsa bohlokoa tsa katleho, ho amohela mehato ea sechaba le ho bopa The Ritz-Carlton Mystique.
5. Ke tsoela pele ho batla menyetla ea ho ntlafatsa le ho ntlafatsa phihlelo ea Ritz-Carlton.
6. Ke na le 'me hang-hang ke rarolla mathata a baeti.
7. Ke theha sebaka sa mosebetsi oa tšebelisano-'moho le tšebeletso ea lateral e le hore litlhoko tsa baeti ba rona le tse ling li kopane.
8. Ke na le monyetla oa ho tsoela pele ho ithuta le ho hōla.
9. Ke kenye letsoho mosebetsing oa phetoho.
10. Ke motlotlo ka ponahalo ea ka ea setsebi, puo le boitšoaro.
11. Ke sireletsa boinotšing le tšireletso ea baeti ba rona, basebetsi-'moho le 'na le boitsebiso ba lekunutu la k'hamphani le thepa.
12. Ke na le boikarabello bakeng sa maemo a hloekileng a sa tsitsang le ho etsa tikoloho e sireletsehileng le e se nang kotsi.

E latelang: Bala litlhaloso tsa lihlopha tsa linaha tsa Machaba tsa Ritz-Carlton

02 ea 02

Bala Litlhaloso tsa Hotel tsa Ritz-Carlton sebakeng sa maqephe

Hotele oa Ritz-Carlton o Tsejoa ka-ho teba ka:

• Ritz-Carlton, Fort Lauderdale , Florida
• Ritz-Carlton, Bachelor Gulch li-Rockies tsa Canada
• Phulay Bay, Reserve ea Ritz-Carlton Thailand
• Ritz-Carlton, Resort ea Dove Mountain Golf e Arizona

Fumana tse ling ka websaeteng ea Ritz-Carlton; app mobile; ho facebook ; ka Twitter (@RitzCarlton); ho YouTube; ka fono e tsoang United States le Canada: 800.542.8680.